Refund Policy

Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

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Last updated: March 5 2024

1. virtual health appointment cancellation or no show

If you booked an appointment through CONTINGENCY HEALTH, you will have twenty-four (24) hours before the appointment to cancel. Cancellations less than twenty-four (24) hours before the appointment or appointment no-shows will result in a fee of $40.00. Please contact support@ContingencyHealth.com or use the embedded chat function to reschedule at no additional cost.

2. virtual health refunds

Virtual Health consultation treatments, recommendations, prescriptions, and outcomes are at the sole discretion of the medical professional treating you. No refunds will be given because you do not agree with the decisions of the provider, nor are refunds given if you are pursuing services that are not a defined CONTINGENCY HEALTH consult type. There are no refunds on Medical Emergency Kits once all information has been submitted for Provider review. If you cancel your Emergency Kit order before submitting all necessary information, you will be entitled to a refund of less than a $40 service fee.

Prescriptions are administered at the sole discretion of your provider. In the event of allergy or other medical condition that is a contraindication for a medication, it shall be omitted from the kit without substitution and the price of the medical kit will not be discounted, if medication is omitted.

Any issues with Medical Kits such as missing or damaged contents need to be brought to the attention of CONTINGENCY HEALTH within thirty (30) calendar days from the day of receipt in order to be investigated. Our pharmacy performs three sets of verifications and inspects everything thoroughly, however bringing an issue to our attention will prompt an investigation by our team and allow us to respond appropriately. Each issue will be addressed on a case-by-case basis and will include an investigation at our pharmacy and with the delivery carrier (ie UPS, FEDEX, USPS). Any requests received after thirty (30) calendar days of receipt will not be processed. Bringing an issue to our attention does not guarantee your desired outcome. Please keep in mind that where allergies are indicated, certain medications may be withheld from your kit.

3. product refunds or returns

If you purchased a supplement or other physical product through Contingency Health, all sales are final.

We cannot accept returns; refunds may be issued at the sole discretion of the Company and will be subject to a $15 service fee. If you receive the wrong item or an item arrives damaged, please contact customer service to request a refund or replacement.

While we take great care to ensure all shipments arrive to you without difficulty, CONTINGENCY HEALTH is not responsible for inaccurate addresses, customs or other import issues. Refunds may not be honored if a shipment is returned if undeliverable. If a refund is issued, a service fee of $15 will be deducted from the refund amount.

Please contact support@ContingencyHealth.com for more information or if you believe there is an issue with product quality. Photos of the product(s) in question along with other identifiable information will need to be sent to Customer Service for review and refund approval. Refunds for product quality issues are not subject to a restocking fee. All complaints about product quality or damage must be reported to customer service within one (1) week of the delivery date to be eligible for a refund or replacement.

4. membership and subscription cancellations

Annual memberships are a year-long commitment and will not be partially refunded if canceled. Cancellations will be effective upon the next scheduled annual renewal date. Monthly memberships and subscriptions may be canceled at any time, with the cancellation effective at the next scheduled monthly renewal date. CONTINGENCY HEALTH does not issue partial refunds for the cancellation of a monthly membership and/or monthly subscription. All memberships and subscriptions can be managed through the “Account” section of CONTINGENCY HEALTH’s website.

Please contact Customer Service at support@ContingencyHealth.com or the embedded chat for further assistance.

5. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at refunds@contingencyhealth.com.